We understand the importance of customer satisfaction, and we strive to provide you with the best quality frozen food. However, due to the nature of our products, we have limitations on returns and refunds.
Reasons for Limited Returns/Refunds:
Food Safety: Once our frozen products leave our facility, we cannot guarantee their safety if not handled and stored properly. As such, returns or refunds may not be possible after a certain period.
Temperature Sensitivity: Frozen food requires specific temperature control for quality maintenance. If the product is exposed to improper temperatures after delivery, it may compromise its safety and cannot be accepted for return.
What to Consider:
Ensure to inspect your frozen items upon delivery.
Adhere to recommended storage and handling guidelines.
Contact our customer support team immediately for any issues.
Exceptions:
Damaged or defective products upon arrival.
Quality concerns reported within a reasonable timeframe.
We appreciate your understanding in these matters. Our customer service team is here to assist you with any questions or concerns you may have.