Terms & Conditions
Customer Agreement - (Updated as 06 October 2023)
Welcome to 2oinkoink.com
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (“site”).
This Agreement (the “Agreement”) is an agreement between you 2OinkOink Retail Sdn Bhd that states the terms and conditions under which you may use the site and receive the services, which includes processing and delivery of product orders (the ”2OinkOink Retail Sdn Bhd service”). Your use of the 2OinkOink Retail Sdn Bhd service and the site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all the terms and conditions, do not use the site or the 2OinkOink service.
Ordering through the Site:
To receive delivery, you must live in a residential apartment, corporate address, or home, and you (or your representative of legal age) must be present to receive your order from our delivery service during your selected delivery window. Additionally, after your second order with 2OinkOink Retail Sdn Bhd you may elect an alternative receiver located within your building to accept your delivery. This alternative receiver can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under the same terms & conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustment to our delivery schedule, which will cause us to suspend chosen delivery times. If there will be a significant delay, a customer service possible moment the conditions permit. If your designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.
Customers are under no obligation to tip the delivery team but have the option to doing so if exceptional service is provided by the person.
Credit Card Payment
Your credit card will be charged for your order on the day your order is taken. We will authorize your credit card for an amount equal to 100% of the total items in your order. 2OinkOink Retail Sdn Bhd will not process orders that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, 2OinkOink Retail Sdn Bhd reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due (which would include if a check is returned or electronic payment is rejected), 2OinkOink Retail Sdn Bhd reserves the right to cancel the order. You shall be responsible and liable for any fees, including attorney’s fees and collection cost, that 2OinkOink Retail Sdn Bhd may incur in its efforts to collect any unpaid balances from you. Your right to use the 2OinkOink Retail Sdn Bhd service is subjected to limits established by 2OinkOink Retail Sdn Bhd and/or by your credit card issuer.
Payment Processor
PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, 2OinkOink Retail Sdn Bhd SERVICE, OR THE INTERNET. 2OinkOink Retail Sdn Bhd LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF 2OinkOink Retail Sdn Bhd SERVICE AND TO TERMINATE THIS AGREEMENT. 2OinkOink Retail Sdn Bhd RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISTICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUANTIAL, OR SPECIAL DAMAGES OR IF IMPLIED WARRANTIES, IN SUCH STATES AND JURISTICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTEND PERMITTED BY LAW.
The material in the site is provided for lawful purposes only. 2OinkOink Retail Sdn Bhd controls and operates this site from its headquarters in Selangor, Malaysia, and makes no representation that these materials are appropriate or availability for use in other locations. If you use the site from other locations, you are responsible for compliance with applicable local laws. Price and availability information are subject to change without notice.
You agreed to defend, indemnify, and hold 2OinkOink parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, including attorney’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
Miscellaneous
Termination: This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. 2OinkOink Retail Sdn Bhd may suspend or terminate this Agreement or the @oinkOink Retail Sdn Bhd service or remove or disable access to any portion of the 2OinkOink Retail Sdn Bhd service at any time for any reason with or without notice to you. You may terminate this Agreement and your 2OinkOink Retail Sdn Bhd service at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. 2OinkOink Retail Sdn Bhd reserves the right to collect fees and charges incurred before you cancel your 2OinkOink Retail Sdn Bhd service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Notices:2OinkOink Retail Sdn Bhd may give notice to you of a change in this Agreement, a change in the 2OinkOink Retail Sdn Bhd fee schedule, and any other matter through a general posting on the 2OinkOink Retail Sdn Bhd site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may give notice to 2OinkOink Retail Sdn Bhd by telephone at +603 7729 4722, by electronic mail (you may write in via our Contact Us (URL), or by conventional mail to:
2OinkOink Retail Sdn Bhd (202301007167 (1501088-P)
E-3A-06, Commercial Block Level 3A East Wing,
Metropolitan Square, Jalan PJU 8/1 Damansara Perdana,
Tel: +603 77294733 / Whatsapp: +6019 938 1838
Entire Agreement
This Agreement and the Privacy Policy referred to herein represent your entire agreement with 2OinkOink Retail Sdn Bhd regarding the use of the 2OinkOink Retail Sdn Bhd service and 2OinkOink site. You agreed that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, 2OinkOink Retail Sdn Bhd , and 2OinkOink Retail Sdn Bhd Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of a provision of this agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of Malaysia without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with 2OinkOink Retail Sdn Bhd or relating in any way to your use of 2OinkOink Retail Sdn Bhd service or the 2OinkOink Retail Sdn Bhd site resides in the federal and state courts of Kuala Lumpur and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Kuala Lumpur in connection with any such dispute, including any claim involving 2OinkOink Retail Sdn Bhd Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or is barred.
Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of 2OinkOink Retail Sdn Bhd Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your 2OinkOink Retail Sdn Bhd service.
Amendment: 2OinkOink Retail Sdn Bhd may amend this Agreement at any time by posting the amended terms on our site. All amended terms shall automatically be effective seven days after they are initially posted on our site. By using this site after the effective date of any such amendment, you agreed to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.